Supply Chain Management Software Systems Integration and Version Upgrades: Vendor and Customer Based Framework
نویسندگان
چکیده
Integration and upgrade phases of an information systems project are as critical to an organization as the first time the system is implemented. In order to make the ex-post implementation of an IT project completely successful and sustain the adopted information systems, the basic definition of success needs to be extended to include customer satisfaction factors as well as vendor capabilities. This study focuses on identifying the key elements that managers consider when making the decision to upgrade and integrate supply chain management systems that are already in use. We present a framework on both vendor and customer perspectives in the evaluation of supply chain management software systems integration and version upgrades.
منابع مشابه
Supply Chain Software: Customer Decision Framework and Global Customer Perspective on Software Upgrades and Integration
This study focuses on identifying the key elements that managers consider when making the decision to upgrade and integrate supply chain management system that are already in use. A survey of information systems managers is used to evaluate the proposed framework and the results of the survey suggests that managers use certain key elements when deciding on upgrading and integrating supply chain...
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